Shipping policy

lease note that:

  • Working days are Monday to Friday excluding weekends and bank holidays. 

  • There are no deliveries or collections during bank holidays.

Delivery Options Time Under £100 Over £100
Standard UK 5-7 working days £5.00 Free
Next Day
(On orders placed before 3pm Mon - Thurs)		 Next working day (excludes Bank Holidays) £10.00 £10.00
Click & Collect available in store Same working day (if item in stock)

Free

 

Free

 

 

Standard UK Mainland (Royal Mail 1st Class Recorded)

Free Delivery when you spend over £100
All parcels are despatched in the UK by Royal Mail
Delivery within 5-7 working days. With the current situation of COVID -19 please note these delivery times can vary. Please be assured we will do our very best to get you delivery as quickly as possible.
Cost for Standard Delivery Service to UK Mainland addresses is £5.00 for orders under £100
Always quote your full postcode when ordering
Orders placed after 3.00pm will be dispatched the following working day.

Royal Mail – Next Working Day (UK Mainland only)

Select ‘Next Day delivery’ when ordering on-line
Cost for Next Day UK Mainland delivery by 1pm is £10.00 (delivered next working day if ordered before 3pm Tues - Fri).
Always quote your full postcode when ordering
Orders placed after 3.00pm will be dispatched the following working day.

Deliveries

We use Royal Mail 1st class recorded delivery and Royal Mail Special Delivery (by 1pm) which means you will need to sign for your order. If you are not available when it is being delivered Royal Mail will leave a calling card with instructions. Please note that we cannot take responsibility for any delivery delays or problems out of our control caused by the carrier, however we will do everything we can to help resolve any delivery issues.

If you wish to find out how to cancel an order before it has been dispatched please check our Return Policy.

Packaging

Orders under £35 will be sent with a flat pack to fit through your letterbox and over £35 and above will be supplied with packaging.

Elements we can’t control:

Covid 19 and weather elements
Strike action
Terrorism
In the event of a delays/losses in the post, due to their constraints/policy, Royal Mail can only deal with postal delays/losses from 14 working days after the delays/losses occurred. To make a claim, a lost in Post Claim Form must be completed and made to Royal Mail within 28 working days of the dispatch.