Welcome to the TAHenn.com website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern T A Henn's relationship with you in relation to this website.

The terms “we” or “us” refers to T A Henn & Son Ltd whose registered office is 38-41 Princess Street, Wolverhampton, WV1 1HD. Our company registration number is 529755. The term “you” refers to the person viewing the website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. You may print or download any page(s) for your own personal and non-commercial use only.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.  If you have cause to be dissatisfied, in the first instance you should write to Mr C J W Henn, Managing Director, before any further action is taken.

COPYRIGHT

This website and its content is copyright of T A Henn & Son Ltd.  All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Terms & Conditions for buying goods online

Welcome to the TAHenn.com online service. By placing an order using this service you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

In these Terms & Conditions "We" and "us" means TAHenn.com.  "You" means the person placing an order.

"The contract is agreed" - By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Ordering

Please see our placing an order online section for instructions on how to order.

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we dispatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract.

We do not have to accept your order, and for example, we will not accept your order if:

• we do not have the goods in stock
• your payment is not authorised
• there is an error on our website regarding the price or other details of the goods
• you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order, or dispatch any goods, at our total discretion and without justification to the consumer.  Our decision shall be final.

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please telephone us to cancel your order. You will need to give us your name and address details, as well as your order number.

If you cancel part of an order, the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £575 and you then cancel an item for £90, your order total will drop below £500 and you will no longer qualify for free delivery.

Cooling off period

When you order from us online, you are entitled to a cooling off period after dispatch, when you can return your goods without any penalty. Our cooling off period is 14 days, which includes the minimum statutory cooling off period of 7 days.

This period starts the day following delivery of the goods and ends 14 days later.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items and pierced jewellery.

Returning goods

Please refer to our Returns & Exchanges section for details of how and where to return goods.

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period. 

If you wish to return goods because they are faulty you should, in the first instance telephone or email us.  Our lines are open 9am-5pm Monday to Saturday.

Our returns policy does not affect your statutory rights. For further information on your statutory rights, see www.consumerdirect.gov.uk.

Product availability

Some goods on our website are not available to buy online but are available to buy in store only. These goods are indicated as such.

All products are subject to availability.

Pricing and payment

Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.  In the event that an item becomes unavailable you will be offered alternatives or a full refund.

Your payment card will be debited for your order 3 working days prior to dispatch of your goods.

Special Offers Terms & Conditions

Free gift offers valid while stocks last.

If you return an item, under our 14 day cooling off period, with which you received a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.

Where an offer mentions that an item is reduced in price (for example, half price), the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information

• Delivery applies only to orders up to £500 (including VAT at the UK rate); placed on the TAHenn.com website.
• To qualify for free delivery, the total amount of the products purchased after any discount voucher is applied must be above £500. 
• Goods ordered must come to the applicable total before any packing charges are added.
• We reserve the right to change or discontinue free delivery at any time.
• We will deliver to anywhere, however for addresses other than in the UK, and Northern Ireland you should contact us regarding delivery charges.
• If an item is of a substantial size, it may be necessary for us to increase the cost of delivery.  Should this be the case we will contact you by email/telephone regarding the difference.
• If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above.

When will I receive my order?

You will receive your order within 3-7 working days.  We will email you to confirm the dispatch date.
Please note that you will need someone to sign and accept delivery of all deliveries.

Store collection

We will email you when your order is packed and ready to be collected from the shop.
 
Please come to the shop to collect your item within 35 days. For your security, the person who placed the order must come to collect the goods with the payment card used to place the order. You should also bring your order number with you.

Faulty goods

The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at www.consumerdirect.gov.uk. If you do receive faulty goods, please follow one of the procedures outlined on our returning an item section.

Exclusions

Please note that certain goods cannot be returned unless we are at fault. These are personalised or engraved items and pierced jewellery.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return a gift, we will exchange it for a gift voucher, credited to the value of the gift, within the cooling off period.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us. If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable as far as is permitted by law.

Company Information

T A Henn & Son Ltd
38-41 Princess Street
Wolverhampton
West Midlands
WV1 1HD
Registered in England number 529755
VAT Registration number 100 0078 52 
 
T A Henn & Son Ltd is a non-voting member of the World Diamond Council.

T A Henn is a member of the National Association of Goldsmiths and abides by their Principles and Policies relating to suppliers, HR, social, ethical and environmental issues can be found at www.jewellers-online.org

Contact us

If you have any questions relating to this website, please contact us:

• Email: go to our Contact us page
• Telephone: 01902 429409.  Our lines are open 9am-5pm Monday to Saturday.
• Write to: Customer Service Department, TAHenn.com, 38-41 Princess Street, Wolverhampton, WV1 1HD

© TAHenn.com